FAQ

How do I brew your herbal teas?

To brew, steep one tea bag in hot water for 3-5 minutes, depending on your taste preference. For a stronger flavor, you can steep it longer or use two tea bags. Also don't for get to see the specific brewing techniques for each of the different teas on the back of the pack.
What are the health benefits of your teas?

Each of our teas offers specific health benefits. For example, chamomile tea is known for its calming properties, mulberry leaf tea can help regulate blood sugar, and butterfly pea tea is rich in antioxidants.
How can I contact you if I have more questions?

You can reach us via email at powherbaltea@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.
How do I store my tea to maintain freshness?

Store your tea in a cool, dry place, away from direct sunlight and strong odors. Although we pack our teas at home, our packaging is designed to keep them fresh for as long as possible.
Are your teas organic and free from pesticides?

Yes, our teas are sourced from farms that practice organic farming. Although we don't have an organic certificate yet, we and working hard to get one; We ensure that our products are free from harmful pesticides, maintaining their natural purity.
What is your return or refund policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, please contact us within 14 days of purchase for a return or exchange.
What makes your herbal teas different from other brands?

Our herbal teas are made from authentic Thai herbs sourced from trusted farms in Northern Thailand. We prioritize quality and natural ingredients to bring you unique health benefits, such as relaxation, blood sugar control, and more.
How do you ensure cleanliness and hygiene during packing?

We understand the importance of hygiene and take it very seriously, even in a home setting. Our tea is packed in a dedicated, sanitized space where we follow strict cleanliness protocols. These include thoroughly cleaning all surfaces and equipment before use, wearing gloves during the packing process, and regularly sanitizing the area. While we don’t have a factory, we are committed to maintaining the highest possible standards of hygiene. We also encourage customers to reach out if they have any specific concerns or questions about our process.
Can I order your teas as a gift?

Absolutely! Our teas make a thoughtful and unique gift. You can select the 'name' option during checkout; make sure to put your recipient’s name instead of yours; we’ll include a personalized message for them.