Golden Apple Tea
Golden Apple Tea, AKA Indian Bael Juice is a refreshing drink commonly served ice cold on the busy streets on Bangkok. The fruit is sliced thin, then dried. When made into a juice, it needs to boiled or steeped in hot water. Optionally, (but reccommneded) you can add touch of sugar/honey and some ice. Beside from quenching your thirst, and being unbelievably refreshing, Golden Apple Tea also has antimicrobial properties, anti-inflammatory effects, and hepatoprotective properties, which may help protect the liver.
RETURN & REFUND POLICY
Refund Policy
Thank you for shopping at Pow's Herbal Tea. We strive to provide you with the best quality herbal teas and a satisfying shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Refunds
To be eligible for a refund, please ensure that:
- Your item was purchased within the last 30 days.
- Your item is unused, unopened, and in the same condition that you received it.
- Your item is in the original packaging.2. Non-Refundable Items
Please note that the following items are non-refundable:
- Opened or used tea packets.
- Promotional items.
- Items marked as final sale or clearance.3. How to Request a Refund
To initiate a refund, please follow these steps:
1. **Contact Us**: Email us at [powherbaltea@gmail.com] with your order number and details of the product you wish to return.
2. **Return Authorization**: Once your request is approved, we will provide you with a Return Authorization number and further instructions.
3. **Return Shipping**: Please ship the item back to us within 14 days of receiving your Return Authorization. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.4. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
5. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [powherbaltea@gmail.com](mailto:powherbaltea@gmail.com).
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at [powherbaltea@gmail.com](mailto:powherbaltea@gmail.com) with your order number and details. You must provide evidence of damage via an uncut video showing the tea has defects.
7. Contact Us
For any questions or concerns regarding our refund policy, please contact us via email at [powherbaltea@gmail.com](mailto:powherbaltea@gmail.com).
SHIPPING INFO
Shipping Policy
At Pow's Herbal Tea, we are committed to delivering your herbal tea products in a timely and efficient manner. This policy outlines our shipping process, methods, costs, and other important details.
1. Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Here are our standard shipping rates and delivery estimates:
| Within Bangkok | Standard Shipping | 1-3 business days | Free
| Rest of Thailand | Standard Shipping | 3-5 business days | THB 20
| International | Standard Shipping | 7-14 business days | Calculated at checkout |*Shipping cost maybe changed or altered at checkout
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.4. Customs, Duties, and Taxes
- Pow's Herbal Tea is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages
- Pow's Herbal Tea is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.6. International Shipping Policy
- We currently ship to select countries. If your country is not listed at checkout, please contact us at [powherbaltea@gmail.com](mailto:powherbaltea@gmail.com) for a shipping quote.
- International customers are responsible for ensuring that products can be legally imported into their countries and for any associated customs duties and taxes.7. Shipping Restrictions
- We are unable to ship to P.O. boxes or APO/FPO addresses.
- Certain products may not be eligible for international shipping due to local regulations.8. Contact Us
If you have any questions or concerns about our shipping policy, please contact us via email at [powherbaltea@gmail.com](mailto:powherbaltea@gmail.com).